Warranty and Repair

Selected products may include manufacturer or store warranties with 12 to 24 months unless stated otherwise. Please refer to the warranty card which will be delivered with your ordered product(s).

Warranty coverage, duration, and terms may vary depending on the brand or product type.

You are required to present the warranty card and invoice for any repair and watch care service at any of our outlets.  

The warranty does not cover:

• Normal wear and tearto the case, strap or bracelet.
• Broken crown, battery depletionand scratched or cracked case.
• Defect arising from damage caused by accident, mishandling, incorrect or abusive use (knocks/crush/moisture in the case of non-water-resistant models).
• Esthetical changes for normal wear and tear due to aging such as but not limited to scratches, alteration of colour on case/strap/bracelet, peeling of the plating and/or missing crystal.
• Theft or loss of the complete timepiece or components.
• Unauthorized repairs, alterationsor modifications
• Improper handling or negligence

Under the warranty period, we may repair or replace your watch. Our warranty covers manufacturing defects due to faulty material or workmanship only on the watch itself under normal condition of use. 

Parts not covered by this warranty are subject to charges and a quote will be referred to you before we process with the repair.

All shipping and handling charges in connection with warranty service are the responsibility of the customer.